Making a Return? No Sweat.
We're sorry your order didn't work out, so let us make things right. First, read through our Returns Policy, then get the ball rollin' on your online return. It's really easy.
Items purchased online may be returned within 3 days with receipt for an exchange or refund only with the following exceptions. We do not accept returns or exchanges on custom orders, Susan Lanci products, Rope Collars and Leashes, clearance, pet carriers, beds, pet id tags, treats, all holiday items, apparel, and anything marked as Final Sale on the products page.
All items being returned or exchanged must be in its original packaging with all price tags attached, unused and in sellable condition.
All returns must be authorized with an RA # (Return Authorization Number) that must be obtained prior to sending your item and copy of your purchase receipt must be included. If you have placed your order using your account, just simply login to your account and go to the completed link, or click here.
You are fully responsible for shipping the item back to us in its original packaging and we do not accept responsibility for lost or damaged packages.
We cannot except returns, exchanges or refunds on international orders or Custom Orders.
1) Email D.O.G. Pet Boutique firstname.lastname@example.org to request an RA # or click here and login to request one online.
2) When your return is authorized, you will be given an authorization number. Please write it on your package and on the copy of the purchase receipt being sent. Please indicate whether or not you would like a store credit, exchange or refund. Feel free to use your preferred shipping method to return the item back to us.
3) Please use a shipping method that issues a tracking number for the package (DHL, UPS, FedEx, USPS with Delivery Confirmation). Return shipping charges will not be reimbursed.
We stand behind our products! If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement.
Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process.
Items damaged by your pet are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by your pet. The merchandise sold on our online store are not guaranteed to withstand your pets behavior.